Warranty and Policies

Welcome to Bronx Notary Services Inc., a premier mobile notary business proudly serving the New York City area. We are dedicated to ensuring your satisfaction and clarity regarding our services and policies. On this page, you will find important information about our refund and cancellation policies, service guarantees, clients' rights, contact details, and disclaimer and limitations of liability. Our commitment to transparency means you can trust us to protect your interests and provide an exceptional notary experience.

Welcome to Bronx Notary Services Inc. ("we," "us," or "our"). This document outlines important information regarding our terms and policies. By accessing or using our services, whether through the BronxNotaryServices.com website ("website") or any other platform where our services are offered, you ("Customer" or "Subscriber") agree to the rules and conditions set forth herein. These terms include our refund and cancellation policies, service guarantees, clients' rights, contact details, as well as disclaimers and limitations of liability. If you do not agree with any part of these terms, please refrain from using our services across any platform. Your acknowledgment of these terms ensures a clear and professional mutual understanding.

1. REFUND AND CANCELLATION POLICIES

Eligibility and Conditions

Clients can receive a refund if the service hasn't been provided. Refunds within 3 hours of the appointment incur a $50 fee. For appointments over 3 hours, refunds will have a 4% processing fee. Refund eligibility requires confirmation of the client's name, email, order number, and verification of payment details.

Cancellation Policy:

Cancellations made more than 3 hours before the appointment will get a full refund minus a 4% processing fee. Cancellations within 3 hours will get a full refund minus a $50 service fee.

Process:

To request a refund, clients must send a request to [email protected], call customer support at (929) 676-1355, or use the refund link provided in the order confirmation email.

Timeline:

Refunds are processed immediately by Bronx Notary Services, in the same manner as the original payment method, whether through a payment gateway (such as Stripe, PayPal, or SquareUp) or through a manual refund via bank transfer or check. Clients should allow 5-7 business days for the payment gateway system to process the refund and return funds to their accounts. Upon processing, clients will receive a refund confirmation email, detailing the refund amount and expected processing time. After the 5-7 business day period, clients will receive a follow-up phone call or email confirmation to verify the refund status.

Customer Support:

Our customer support is available 24/7. For any questions or additional assistance, please reach out at (929) 676-1355 or email
[email protected]. We are dedicated to upholding the highest standards of professionalism and are here to assist you at any time.

2. SERVICE GUARANTEES

At Bronx Notary Services Inc., your satisfaction and trust are our top priorities. If we are unable to meet your notary needs within 3 hours of your scheduled appointment, we will issue a full refund, no questions asked.

For clients utilizing our fingerprinting services, we offer a specific guarantee: Clients have 30 days after their fingerprints are taken to report any errors. If the fingerprints were rejected, we will revisit and retake them within 48 hours at no additional cost. To be eligible for this offer, clients need to provide proof, typically supplied by the original requester of their prints. This proof will be a document marked “poor prints” or “poor fingerprints.” Clients must send a photograph of this evidence to [email protected].

3. USER AND CLIENTS' RIGHTS

User and Client Rights:

At Bronx Notary Services Inc., we are committed to honoring your rights regarding personal data and the services we provide. The following rights are designed to empower you and ensure transparency in all interactions:

Access to Your Information:

You have the right to request copies of any personal data and information we hold about you. We strive to provide this information promptly.

Data Correction and Rectification:

Should you find any inaccuracies in your personal data or service records, you have the right to request corrections to ensure accuracy and completeness.

Service Cancellation and Refunds:

Clients are entitled to cancel services and request refunds according to our policies. Details on eligibility and process are outlined in our Refund and Cancellation Policies.

Data Erasure:

Request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to applicable legal exceptions.

Processing Restriction and Objection:

You may request restrictions on how we process your data or object to processing based on legitimate interests, including marketing purposes.

Opt-Out of Communications:

You are entitled to opt out of receiving any promotional emails or SMS communications by following the opt-out procedures described in our communications.

Fair Treatment and Transparency:

We are committed to treating all clients with fairness and respect, without discrimination. You can expect transparent and accurate information regarding our services.

Filing of Complaints and Dispute Resolution:

You have the right to file complaints or resolve disputes. Our team is committed to working quickly and fairly through our established dispute resolution processes.

Assistance and Customer Support:

Clients can seek assistance or address concerns through our various support channels. Our professional team is dedicated to providing timely and effective service.

To exercise any of these rights or for further inquiries, please contact us at [email protected]. Our intention is to uphold your rights while ensuring satisfaction with our services and the security of your data.

Privacy and Data Protection Rights:

Privacy Practices Summary

Data Collection: We collect personal data through direct interactions, our website (via cookies), third-party services, social media interactions, and client feedback. This includes names, contact details, and other identifying information.

Processing of Personal Data: The data is utilized for communication, transaction management, client engagement, and service improvement, grounded in consent, contractual needs, or legitimate interests, unless legally mandated otherwise.

Sharing of Personal Data: Personal data may be shared with affiliated companies and trusted third-party providers to ensure service delivery, legal compliance, operational support, and marketing activities (with explicit consent). We refrain from selling or disclosing personal information beyond this policy.

Retention and Security: Data is retained as long as necessary for business purposes and securely deleted or aggregated when no longer needed. Robust security measures are implemented to safeguard personal data against unauthorized access.

Policy Modifications: Our privacy policy undergoes regular review and updates. Clients will be notified of any major changes via email and/or through prominent notifications on our website, ensuring you are informed and can understand how these updates may affect your rights and responsibilities.

Communication: By using our services, you consent to receive text and email communications from Bronx Notary Services Inc. Message and data rates may apply, and the frequency of messages may vary. You can opt-out at any time by replying 'STOP' or 'DND.'

For the full privacy policy, please visit: Privacy Policy.

For detailed information about our security protocols, please refer to our Terms and Conditions, available on our website.

Service Expectations:

Response Times: Bronx Notary Services Inc. is committed to responding to customer inquiries, complaints, or issues within 48 hours. Our communication channels are available 24/7, with emails and phone calls always welcome. We are excited to announce that a chat feature will soon be available on our website for even quicker responses to your inquiries.

Upcoming Chat Feature: We are excited to announce that a chat feature will soon be available on our website, offering even quicker response times to your inquiries and further enhancing our service experience.

Service Hours: Clients can book appointments and reach customer support 24/7, ensuring flexibility and accessibility at all times.

Service Quality: We uphold a standard of excellence, professionalism, empathy, and patience when engaging with our clients.

Resolution Timeframes: Inquiries, payments, refunds, concerns, and issues will be addressed immediately upon receipt by our representatives. While we process these directly, clients should anticipate typical processing durations related to payment systems and technology infrastructures.

Grievance or Concern Reporting:

Reporting Mechanisms: Clients can report any concerns or grievances through the following channels:

Email: Send an email to [email protected] with a subject line that indicates the issue (e.g., "Grievance Report: [Brief Description]").

Phone: Call us at (929)-676-1355.

Mail: Send a letter to Bronx Notary Services Inc., 1737 Victor St, Unit 7, Bronx, NY 10462-3521.

All grievances will be acknowledged within 24 hours via the client's preferred communication method, with confirmation that the concern is under review and an expected timeline for a detailed response.

Confidentiality: We guarantee strict confidentiality for all grievance reports and concerns lodged by clients.

Investigation Process:

Acknowledgment: Upon receiving a report, we will acknowledge it, assess its severity and urgency, assign a reference number, and designate a team member or manager to handle the case.

Investigation: Our team will gather all relevant details from the client and internal records, conducting interviews if necessary to determine the root cause.

Resolution Proposals: We will share our findings with the client and propose resolution options such as apologies, refunds, or corrective actions. Clients will have the opportunity to express additional concerns or feedback before a course of action is agreed upon.

Implementation and Follow-up: Agreed actions will be carried out promptly, and follow-up communication will confirm resolution and client satisfaction. If further action is needed, clients can escalate concerns to higher authorities (e.g., management or regulatory bodies such as the American Arbitration Association (AAA)).

Documentation: Bronx Notary Services Inc. will document the entire grievance process, including all communications, actions, and resolutions, and analyze each case to prevent future occurrences.

Review and Improvement: We continually review our grievance process for efficiency and effectiveness, updating procedures and staff training using insights and client feedback to ensure continuous improvement.

4. DISCLAIMER AND LIMITATION OF LIABILITY

Disclaimer:

No Warranties: Services provided by Bronx Notary Services Inc. are offered "as is," without any express or implied warranties. This includes, but is not limited to, implied warranties of merchantability or fitness for a particular purpose. We promise to deliver our services with professionalism and care.

No Representations: While we aim for accuracy and reliability, we cannot guarantee the completeness or reliability of all information accessed through our services.

Assumption of Risk: Clients are invited to enjoy our services at their own initiative and discretion. While we ensure high-quality service, usage is ultimately at the client's risk.

Third-Party Content: We do not endorse or assume responsibility for any third-party content, including linked or embedded materials. These are provided only for your convenience.

Limitation of Liability:

Limitation of Damages: Our liabilities are limited to the amount paid for the services rendered. We cannot be held accountable beyond this scope.

Exclusion of Consequential Damages: Bronx Notary Services Inc. shall not be liable for any indirect damages resulting from the use or inability to use our services.

No Liability for Third-Party Actions: We cannot be held responsible for the actions of third parties in relation to our services.

No Liability for Force Majeure: Events beyond our control, such as natural disasters or wars, absolve Bronx Notary Services Inc. of liability.

Additional Elements:

Indemnification: Clients agree to indemnify Bronx Notary Services Inc. against any claims or expenses arising from their use of our services or any breach of this agreement.

Governing Law: The agreement is governed by New York State laws, with disputes resolved in New York's jurisdiction. We encourage amicable resolution of any disagreements before proceeding to legal measures.

Entire Agreement: This document represents the complete understanding between the parties, overriding previous communications, unless exceptions are documented.

Amendments: We reserve the right to amend or update this agreement, with notifications given through our website or email.

Collaborative Dispute Resolution:

At Bronx Notary Services Inc., we believe in open dialogue. We welcome your feedback regarding this policy and encourage you to reach out with any concerns to strive for mutual understanding and satisfaction.

9. CONTACT INFORMATION

If you have any concerns about this Policy, please get in touch with us at


Bronx Notary Services Inc.

1737 Victor St Unit 7

Bronx, NY 10462-3521

Phone: (929) 676-1355

Email: [email protected].